Shipping policy

Once you place your order, please allow up to 3  business days for the items to be made and processed before shipment (excluding weekends & public holidays)
Tracking details will be emailed to you within 24 hours of shipment.
During any public holidays or peak promotional times on our website, processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

Some orders may be shipped using a logistics method referred to as “Special Line.” This is a standard international shipping route commonly used by e-commerce businesses to efficiently deliver packages from overseas manufacturing hubs directly to destination countries.

Despite the name, “Special Line” does not refer to express shipping. It is our regular shipping method used through our production partner and is selected to provide reliable and cost-effective delivery. We do not offer express shipping. 

Current delivery timeframes for Australian orders are generally averaging around 7–10 days after dispatch, although shipping times may vary depending on location and carrier delays.