Shipping policy

Once you place your order, please allow up to 3 business days for your items to be made and processed before shipment (excluding weekends and public holidays).

Tracking details will be emailed to you within 24 hours of shipment.

As we now ship worldwide, we work with a trusted manufacturing and fulfilment partner who carefully produces and ships our products on our behalf. Please note that tracking updates may not be visible immediately after your order has been dispatched. In most cases, tracking will only begin updating once your parcel has been received and scanned by your local postal carrier. Until then, it is normal for the tracking to show limited updates or remain unchanged while your package is travelling through the international shipping network.

During any public holidays or peak promotional periods on our website, order processing times may take slightly longer, and we kindly appreciate your patience during these busy times.

Some orders may be shipped using a logistics method referred to as “Special Line.” This is a standard international shipping route commonly used by e-commerce businesses to efficiently deliver packages from overseas manufacturing hubs directly to destination countries.

Despite the name, “Special Line” does not refer to express shipping. It is our standard shipping method used through our trusted production partner and is selected to provide reliable and cost-effective delivery. We do not currently offer express shipping.

Current delivery timeframes for Australian orders are generally averaging 7–10 days after dispatch, although shipping times may vary depending on your location, customs processing, and carrier delays.